Refund policy

Our Exchange Policy

At [Your Beauty Brand Name], we are committed to ensuring your complete satisfaction with our products. Please read our policy carefully before making a purchase.

We have a No-Refund Policy. All sales are final.

We do not offer monetary refunds for any purchases. However, to ensure you are happy with your order, we offer a short-term exchange facility under the following specific conditions.

Eligibility for Exchange

An item can only be exchanged if it meets all of the following criteria:

  1. Time Frame: You must request an exchange within 2 days (48 hours) of receiving your order. Requests made after this period will not be entertained.

  2. Condition: The product must be returned in its original, unused, and unopened condition, with its seals and packaging intact.

  3. Reason: Exchanges are only offered for:

    • Damaged or Defective Item: You received a product that is physically damaged, broken, or defective.

    • Wrong Item Shipped: You received an item that is different from what you ordered.

What is NOT Eligible for Exchange?

  • Change of mind or personal preference.

  • Allergic reactions or skin sensitivities.

  • Products that have been used, opened, or tested.

  • Products that are damaged due to customer mishandling.

The Exchange Process

  1. Contact Us: If you believe your item is eligible for an exchange, you must email us at akorganicsofficial@gmail.com or whatsapp at 03253634524 within 2 days of delivery receipt. Please include your order number, a clear photo of the product, and a description of the issue.

  2. Approval & Return: Once we receive and approve your request, we will provide you with the return address and instructions for sending the item back to us.

  3. Inspection & Dispatch: Upon receiving the returned product, our team will inspect it to verify the eligibility claim. Once approved, we will dispatch the replacement item to you.

Please Note:

  • The customer is responsible for the shipping cost of returning the item for exchange.

  • We will bear the shipping cost for sending the replacement product.

  • Exchanges are limited to the same product. We cannot process exchanges for a different product or color.

  • This policy is strictly enforced to ensure the hygiene and integrity of our products for all our customers.

For any questions regarding this policy, please contact us before placing your order.